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Alcatel-Lucent 5530 Network Analyzer4
Streamline operations and
control OPEX
The access network, with its many
ramifications and connections, is a
natural place for problems to arise.
With DSL, you will need to master
a new set of challenges in order to
avoid escalating costs. The problem,
however, is that traditional testing
systems can’t provide you with the
visibility required for DSL line qual-
ity. To streamline operations, while
maintaining control of your opera-
tional costs, you need to implement
operational best practices. This must
encompass the whole service life-cy-
cle, including: service planning and
network readiness, service provision-
ing, maintenance, troubleshooting and
customer support.
Provide better
customer support
Providing better customer sup-
port is paramount for customer
satisfaction and retention. The
quality perceived by your customers
is linked to the service quality and
degree of support they get from your
organization. That’s why, ever since
the early stages of DSL, you have
tried to bring greater visibility of the
DSL line quality to your customer
support team. You want to take the
right decisions and actions from the
very start, enabling faster and more
appropriate problem resolution.
Line testing strategies in
the evolving access network
The obsolescence of telephone
switches and the on-going demand for
higher bandwidth is also driving the
transformation of your access net-
work. This often entails the deploy-
ment of smaller remote access nodes,
which allow you to reach customers
with shorter loops. Broadband access
infrastructures are also evolving to
support telephony services by means
of various POTS or VoIP deployment
options. As the telephony switches
gradually disappear, and you begin to
deploy smaller FTTN nodes, you will
need to put in place a new line testing
strategy that adapts to your evolving
network architecture.