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The red Connect (Center) LED comes on too often. Why?
AlphaShield Professional Edition is in Manual or Lock Mode and the user is not creating
enough user activity to reset the inactivity disconnect timer. This is normal operation in
Manual or Lock Mode if the user is not using his or her Internet connection. The
Connect (Center) LED will give a 30-second warning by flashing green prior to
disconnection. It will turn red upon a logical or physical disconnection.
Users' sessions have to be re-established after a logical or physical disconnection.
Why?
Your AlphaShield Professional Edition device contains a memory map of concurrent
valid users' sessions while you are connected to the Internet. Once a logical or physical
disconnection has taken place, either manually or automatically, the IP map table is
discarded. All users' sessions must be re-established after a logical or physical
disconnection by re-connecting and making them active again.
Only one computer will work with my AlphaShield Professional Edition device.
Why?
Your AlphaShield Professional Edition has a provision for a one to one correlation of IP
Addresses to computer connections. You must have one assigned IP Address for every
computer that is connected to the protected PC port side of the AlphaShield Professional
Edition. Your AlphaShield Professional Edition does not employ any type of Network
Address Translation (NAT). However, an AlphaShield Professional Edition can protect a
network of computers when placed in front of routers.
Support:
100% Unhackable Money Back Guarantee:
If the original purchaser can prove that he or she was hacked while using a properly
installed AlphaShield Professional Edition, with AlphaGAP Technology enabled,
AlphaShield Inc. will accept the return of the product and provide a full refund (with
proof of purchase) or replace the product at AlphaShield's option.
Warranty:
The Manufacturer warrants AlphaShield Professional Edition with an exclusive one-year
warranty in workmanship and materials from the date of purchase. The AlphaShield
Professional Edition will provide years of Network Security and trouble free operation if
properly connected and operated as per the instructions in this manual. If you are
experiencing any problems with your AlphaShield Professional Edition, please refer to
the trouble shooting section of this manual.
Note: Your AlphaShield Professional Edition device has no user serviceable component
within it. Opening the housing will VOID THE WARRANTY and may even cause
permanent damage to the static sensitive electronic devices. If you are experiencing any
type of problems with your AlphaShield Professional Edition, please refer to the detailed
trouble shooting section contained on pages 9-10 of this User Guide.