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MULTI-TASKER
12
8) […P] Sets the path, preload for [SW]
9) [SW] Switch preloaded output buffer
10) [HELP] Display available commands
11) [WR] Groups multiple cards
12) [CLR] Clears members of a single group
or all groups
13) [G] Requests group data
14) [RD] Displays group members
15) [CLM] Remove members from a group
TROUBLESHOOTING GUIDE 8
We have carefully tested and have found no
problems in the supplied MT104-107; however, we
would like to offer suggestions for the following:
8.1 LED IS NOT LIT
Cause 1 Card cage is not plugged in.
Solution: Plug card cage in. If the LED lights,
the problem is solved. If the LED is
still not ON, see Cause 2.
Cause 2: Card is not plugged in all the way.
Solution: Push the card in all the way. If the
LED is still not ON, see Cause 3.
Cause 3: Card cage slot has a problem.
Solution 1 Test the card in other slots of the
card cage. If the slot was damaged,
the card may work in other slots. If
other slots work and the LED lights,
the problem is the card cage slot.
The card cage may require service.
Call ALTINEX at (714) 990-2300. If
the other slots do not work and the
LED is still not lit, see Solution 2.
Solution 2 Take any other known good card
with an LED and install it in the
questionable slot. If the LED on the
good card comes ON, then the
original card may be the source of
the problem. Call ALTINEX at
(714) 990-2300.
8.2 NO DISPLAY
Cause 1 The source has a problem.
Solution: Check the source and make sure
that there is a signal present and all
source connections are correct. If
the source is working and there is
still no display, see Cause 2.
Cause 2: The card input is not selected.
Solution: Select the card input. See RS- 232
accessible commands in section 7.
If no display is present, see
Cause 3.
Cause 3: Cable connections to the
destination are incorrect.
Solution: Make sure that cables are
connected properly. Also, make
sure that the continuity and wiring
are good. If there is still no display
present, see Cause 4.
Cause 4: The display has a problem.
Solution: Make sure that the display is
powered. If there is still no display,
call ALTINEX at (714) 990-2300.
ALTINEX POLICY 9
9.1 LIMITED WARRANTY/RETURN POLICY
Please see the Altinex website at
www.altinex.com for details on warranty and
return policy.
9.2 CONTACT INFORMATION
ALTINEX, INC
592 Apollo street
Brea, CA 92821 USA
TEL: 714 990-2300
TOLL FREE: 1-800-ALTINEX
WEB: www.altinex.com
E-MAIL: solutions@altinex.com