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DESIGNER SOLUTIONS
11
ALTINEX POLICY 12
12.1 LIMITED WARRANTY
ALTINEX warrants that its products and cables
are free from defects in materials under normal
use and service. This warranty is limited to
repairing at company’s factory any part or parts
of the product, which upon company’s
examination shall disclose to be, thus defective.
Products considered defective should be
returned to company with transportation charges
pre-paid within 2 years (90 days for cables) from
date of shipment to the purchaser. The warranty
is expressly instead of all other warranties
expressed or implied. ALTINEX neither assumes
nor authorizes any other person to assume for it
any other liability concerning the sale of the
products. This warranty shall not apply to any
product that shall have been repaired or altered
outside of company’s factory in any way so as, in
its judgment, to affect its stability or reliability, or
that has been subject to misuse, negligence, or
accident.
12.2 RETURN POLICY
It is very important to ALTINEX that you receive
all products that you have ordered and that this
product meets your expectations. In the unlikely
event that an ALTINEX product needs to be
returned, please follow the policies below:
ALTINEX will accept all product returns for a
period of 30 days from authorized ALTINEX
dealers in an unopened package.
If a product has been opened, the restocking
fees will apply. For the restocking fee, please
contact an ALTINEX Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
ALTINEX will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the ALTINEX Sales Department for an
RMA (Return Material Authorization). Products
returned without an RMA number may
experience a delay in service.
If your product is out of warranty and needs
service, contact the ALTINEX Sales Department
for an RMA (Return Material Authorization).
Products returned without an RMA number may
experience a delay in service. The service
charges will be quoted to you before the actual
repairs are done.
12.3 CONTACT INFORMATION
ALTINEX, INC.
592 Apollo Street
Brea, CA 92821 USA
TEL: 714-990-2300
TOLL FREE: 1-800-ALTINEX
WEB: www.altinex.com
E-MAIL: solutions@altinex.com
FAX: 714-990-3303