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INTERFACES
12
TROUBLESHOOTING GUIDE 11
•
Please make sure that the amplitude level of
the input signal is as follows:
a) RED, GREEN, and BLUE are less than
1.2 Volts.
b) HSYNC & VSYNC are less than 5.0 Volts
•
Please use only an ALTINEX supplied power
supply (AC Adapter) for proper operation.
•
If problems show up on the display after
continuous usage at higher voltage, higher
temperature, higher humidity, or at other
extreme environmental conditions, please
correct those extreme conditions.
•
If the screen is large in the vertical direction
and if you are using Composite Sync on the
main output, please disconnect the V. SYNC
connector. Also, make sure that the HV PRES
Jumper (J5) is set to the OFF position.
•
First, adjust the horizontal position control of
the display and then use the horizontal position
control knob located on the
VA6803SX/
VA6804SX/ VA6805SX
, if needed.
•
If you are using RGsB format (Sync on Green),
make sure that the SYNC ON GREEN Jumper
(J2) inside of the unit is in the ON position.
ALTINEX POLICY 12
12.1. LIMITED WARRANTY
ALTINEX warrants that its products and cables are
free from defects in materials under normal use and
service. This warranty is limited to repairing at
company’s factory any part or parts of the product,
which upon company’s examination shall disclose to
be, thus defective. Products considered defective
should be returned to company with transportation
charges prepaid within 2 years or (90 days for
cables) from date of shipment to the purchaser. The
warranty is expressly instead of all other warranties
expressed or implied. ALTINEX neither assumes
nor authorizes any other person to assume for it any
other liability concerning the sale of the products.
This warranty shall not apply to any product that
shall have been repaired or altered outside of
company’s factory in any way so as, in its judgment,
to affect its stability or reliability, or that has been
subject to misuse, negligence, or accident.
12.2. RETURN POLICY
It is very important to ALTINEX that you receive the
products that you have ordered and that this product
fulfills your need. In the unlikely event, that
ALTINEX product needs to be returned please
follow policy below:
ALTINEX will accept product returns for period of 30
days from authorized ALTINEX dealers. Products
must be returned in an unopened package.
If product has been opened, the restocking fees will
apply. For restocking fee amount, please contact an
ALTINEX Sales Representative.
If product is in your possession for more than 30
days, the restocking fees will apply.
ALTINEX will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the ALTINEX Sales Department for RMA
(Return Material Authorization). Products returned
without RMA number may experience a delay in
service.
If your product is out of warranty and needs service,
contact the ALTINEX Sales Department for RMA
(Return Material Authorization). Products returned
without RMA number may experience a delay in
service. The service charges will be quoted to you
before actual repairs are done.
12.3. CONTACT INFORMATION
ALTINEX, INC.
592 Apollo Street
Brea, CA 92821 USA
TEL:
714-990-2300
TOLL FREE:
1-800-ALTINEX
WEB:
www.altinex.com
E-MAIL:
solutions@altinex.com
FAX:
714-990-3303