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11
Obtaining Service
If problems
persist
If you are experiencing problems with your
PDU
that are not
covered in this manual, or if problems with your
PDU
persist,
follow this procedure:
1. Note the serial number and date of purchase of the
Power Distribution Unit. Contact Customer Support at a
phone number or address on the back cover of this
manual.
2. Be prepared to provide a description of the problem. A
technician will help solve the problem over the phone, if
possible, or will give you a return material authorization
(
RMA
) number.
3. If the Power Distribution Unit is under warranty, repairs
or replacement is free of charge. If the warranty has
expired, there will be a charge for repair or replacement.
4. Pack the Power Distribution Unit carefully to avoid
damage in transit. Damage sustained in transit is not
covered under the warranty. Enclose a letter in the
package with your name, address, RMA number, a copy
of the sales receipt, daytime phone number, and check
(if applicable).
5. Mark the
RMA
number clearly on the outside of the
shipping carton. The factory will not accept any
materials without this marking.
6. Return the Power Distribution Unit by insured, prepaid
carrier to the address provided by the Customer Support
technician.