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Troubleshooting
Use the table below to solve minor UPS installation problems. Consult the APC web site or contact
APC Technical Support Staff for assistance with complex UPS problems.
Symptom Possible Cause Solution
UPS will not switch
On.
UPS circuit breaker
has tripped.
Reduce the power demand on the UPS by
unplugging equipment and then reset the circuit
breaker by pressing the plunger back in.
UPS is not connected
to utility power.
Check that the UPS power plug is securely
connected to the wall outlet.
UPS operates On
Battery even though
normal line voltage is
thought to exist.
UPS circuit breaker is
tripped.
Reduce the power demand on the UPS by
unplugging equipment from the UPS and then
reset the circuit breaker by pushing the plunger
back in.
Single beep. Normal UPS
operation.
This is not a fault. The UPS is indicating that it
is protecting the load during a momentary
power loss.
UPS does not provide
expected back up
time.
The UPS is
excessively loaded.
Unplug non-essential Battery Backup
connected equipment (such as printers) or plug
it into the Surge Protection outlet.
The UPS’s battery is
weak due to recent
power outage and has
not had time to
recharge.
Charge the battery for 6 hours. The battery
charges whenever the UPS is connected to
utility power.
Battery requires
replacement.
Replace battery (see Order Replacement
Battery). Batteries typically last 3-6 years,
shorter if subjected to frequent power outages
or elevated temperatures.
PC and/or Monitor is
not powered during
an outage.
PC and/or monitor is
plugged into the Surge
Protection outlet.
Move PC and/or monitor to a Battery Backup
outlet.
Service
Note: If the UPS requires service, do not return it to the dealer!
Please follow the steps described below.
1. Consult the Troubleshooting section to eliminate common problems.
2. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and determine if
the problem still exists.
3. If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer service.
• Record the model number of the UPS, the serial number, and the date purchased. Be prepared to
troubleshoot the problem over the telephone with a technician. If this is not successful, the technician
will issue a Return Merchandise Authorization Number (RMA#) and a shipping address.
• If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4. Pack the UPS in its original packaging. If the original packing is not available, ask customer service about
obtaining a new set. Pack the UPS properly to avoid damage in transit.
Note: Never use Styrofoam™ beads for packaging. Damage sustained in transit is not covered under
warranty (insuring the package for full value is recommended).
5. Write the RMA# on the outside of the package.
6. Return the UPS by insured, prepaid carrier to the address given to you by customer service.
Warranty
The standard warranty is 2 years from date of purchase. APC's standard procedure is to replace the
original unit with a factory reconditioned unit. APC will ship out the replacement unit once the
defective unit has been received by the repair department or cross ship upon the receipt of a valid
credit card number. The customer pays for the shipping to APC and APC pays ground freight
transportation costs back to the customer.
Customers who must have the original unit back due to assigned asset tags and set depreciation
schedules must declare such a need at first contact with APC Customer Service.
Order Replacement Battery
The BK500IACH replacement battery cartridge (RBC) part # is RBC 2. Replacements can be
ordered from local retailers, APC, or the APC web site (http://www.apcc.com).
Battery Replacement
This procedure requires a coin or screwdriver.
Battery replacement is a safe procedure, isolated from electrical hazards. The replacement battery
must match the specifications of RBC 2. You may leave the UPS connected to utility power and
your equipment connected and “On” during this procedure. Do not replace the battery when the
UPS is On Battery (beeping).
Note: Once the battery is disconnected, the connected equipment is not protected from power
outages.
• Do not dispose of batteries in a fire. The batteries may explode.
• Do not open or mutilate batteries. They contain an electrolyte which is toxic and harmful to the skin and eyes.
• To avoid personal injury due to energy hazard, remove wrist watches and jewelry such as rings when replacing
the batteries. Use tools with insulated handles.
1. Lay the UPS on its left side to permit access to the
battery access door on the bottom of the UPS. Remove
the two screws that secure the battery door and open
the door.
Note: It may be necessary to pull the battery door
slightly outward or toward the front of the
unit in order to open the door fully.
2. Grasp the white tab attached to the battery and gently
pull the battery out.
3. Disconnect the two wires connecting the battery to the
UPS. Loosen the wires by wiggling them while pulling
straight back from the battery connector.
4. Connect the new battery in place of the old.
Red wire - to red terminal
Black wire - to black terminal
Note: Small sparks at the battery connections are
normal during connection.
5. Insert the new battery in the UPS. Carefully avoid
pinching the wires.
6. Close the battery compartment door and replace the
screws.
7. Batteries must be recycled. Deliver the old battery to
an appropriate recycling facility or ship it to APC in the
new battery’s packing material. See the new battery
instructions for more information.
UPS Storage
Before storing, the UPS should be connected to utility power for at least 4-5 hours. Disconnect the
UPS from utility power, cover and store the UPS upright in a cool, dry location. During long time
storage, the battery should be charged according to the schedule below:
.
Recharge Charging
Storage Temperature Frequency Duration
5 to 86
o
F (-15 to 30
o
C) Every 6 Months 10 Hours
86 to 113
o
F (30 to 45
o
C) Every 3 Months 10 Hours
APC Contact Information
China Office Telephone # Fax #
Sales/Technical Support 86 10 8529 9888 86 10 8529 9158
APC Web Site
http://www.apcc.com
Web Technical Support
http://support.apcc.com