Filter
Top Products
Troubleshooting
Use the table below to solve minor Back-UPS ES installation or operation problems. Consult APC Online Technical Support or call APC
Technical Support for assistance with problems that cannot be resolved using the table below:
Problem Solution
Specifications
Warranty
Service
Input Voltage 230 Vrms Nominal
Frequency 50 - 60 Hz (auto sensing)
Brownout Transfer 180 Vrms, typical
Over-voltage Transfer 266 Vrms, typical
Output Voltage On Battery 230 Vac rms +/- 8%
Total Amperage (8 outlets) 10 Amps (including UPS output)
UPS Capacity (4 outlets) 400VA/240W 550VA/330W 700VA/405W
Frequency - On Battery 50/60 Hz +/-1 Hz
Transfer Time 6 ms typical, 10 ms maximum
Protection and Filter AC Surge Protection Full time, 310 joules
Phone/fax/DSL Surge
Protection
Single line (2-wire)
Network Surge Protection 10/100Base-T Ethernet
EMI/RFI Filter Full time
AC Input Resettable circuit breaker
Battery Type Sealed, maintenance-free lead acid
Average Life 3 - 5 years depending on the number of discharge
cycles and environmental temperature
Physical Net Weight 5.4kg 6.4kg 6.8kg
Dimensions (H x W x D) 285 x 230 x 86 mm
(11.18” x 9.05” x 3.3 in.)
Operating Temperature
0
o
C to 40
o
C (32
o
F to 104
o
F)
Storage Temperature
-15
o
C to 45
o
C (5
o
F to 113
o
F)
Operating Relative Humidity 0 to 95% non-condensing
Operating Elevation 0 to 3000 m (0 to 10,000 ft)
Safety/Regulatory Safety Approvals CE, IEC62041-1-1, IEC60884, IEC61643-1
EMC Compliance EN50091-2, EN55022 Class B
The standard warranty is 3 years from the date of purchase. APC’s standard
procedure is to replace the original unit with a factory reconditioned unit. Customers
who must have the original unit back due to assigned asset tags and set depreciation
schedules must declare such a need at first contact with APC Technical Support. APC
will ship the replacement unit once the defective unit is received by the repair
department or cross-ship upon the provision of a valid credit card number. The
customer pays for shipping to APC, and APC pays ground freight transportation costs
back to the customer.
Please DO NOT RETURN Back-UPS ES to the place of purchase under any
circumstances.
1. Consult the Troubleshooting section to eliminate common problems.
2. Verify the battery is connected (see Connect Battery) and that the Circuit Breaker is
not tripped (see Troubleshooting section).
If you still have problems or questions, please contact APC via the internet or at one of
the phone numbers listed below.
3. Before contacting APC, please be sure to record the date purchased, UPS model,
and serial number (on bottom of unit).
4. Be prepared to troubleshoot the problem over the telephone with a Technical
Support Representative. If this is not successful, the representative will issue a Return
Material Authorization Number (RMA#) and a shipping address.
5. Pack the unit in its original packaging. If the original packaging is not available, ask
APC Technical Support about obtaining a new set. Pack the unit properly to avoid
damage in transit. Never use foam beads for packaging. Damage sustained in transit is
not covered under warranty (insuring the package for full value is recommended).
6. Write the RMA# on the outside of the package.
7. Return the unit by insured carrier to the address given to you by APC Technical
Support.
Order Replacement Battery
Replace with an APC qualified battery. Replacement batteries can be ordered from
www.apc.com (valid credit card required). For Back-UPS ES 400, order APCRBC106
as directed by APC Technical Support. For Back-UPS ES 550, order RBC2. For Back-
UPS ES 700, order RBC17.
Item Specification BE400 BE550 BE700
The UPS can be mounted vertically or horizontally to a wall surface. Use the template below to position the
mounting fasteners (not supplied). Wall mount the UPS as follows;
165 mm
(6.50 in.)
Wall Mounting Template
Wall Mount of UPS
4. Mount the UPS by positioning the key-hole slots over the mounting fasteners heads. For vertical
mounting, slide the UPS down into place. For horizontal mounting , Turn it slightly counterclockwise until it is
securly in place.
3. Install the mounting fasteners at the marked locations. Leave the head of both fasteners 8 mm (5/16) out
from the face of the wall. The fasteners must be able to support 6.8 Kg.
2. Use thumbtacks or tape to hold this page in place against the wall. Use a sharp nail or pin to puncture the
center of each template circle to mark the wall.
1. Hold this page against the wall in the desired mounting location.
Problem Solution
Problem
Solution
Battery is disconnected or utility power is not available at
the wall outlet.
Surge Protection Only outlets have been overloaded.
Utility power not available at the wall outlet.
Equipment is connected to the Surge Protection Only
outlets.
The Back-UPS ES is overloaded.
PowerChute Personal Edition software has performed a
shutdown due to a power failure.
The Back-UPS ES has exhausted its available battery
power.
Connected equipment does not accept the step-
approximated sine waveform of the Back-UPS ES.
The Back-UPS ES may require service.
The Back-UPS ES is using battery.
Battery capacity is low (about 2 minutes of use remaining).
The battery is not fully charged.
Battery is near the end of useful life.
Back-UPS ES will not turn on.
No power available at the Surge Protection
Only outlets.
Connected equipment loses power.
The Power On indicator is lit and the Back-
UPS ES is beeping four times every 30
seconds.
The Power On indicator flashes once per
second and the Back-UPS ES beeps once per
second at the same time.
Inadequate runtime.
Connect the battery (see Connect Battery) and ensure power is available at the wall
outlet.
Reduce the amount of equipment plugged into Surge Protection Only outlets.
Ensure the fuse or circuit breaker for the outlet is not tripped, and that the wall switch
controlling the outlet (if any) is in the ON position.
Ensure the equipment you want to stay powered during a power failure is plugged
into the Battery Backup/Surge Protection outlets and NOT the Surge Protection
Only outlets.
Make sure the equipment plugged into the Battery Backup/Surge Protection outlets
of the unit are not overloading the capacity of the unit. Try removing some of the
equipment and see if the problem continues.
The Back-UPS ES is operating normally.
The Back-UPS ES can only operate on battery power for a limited amount of time.
The unit will eventually turn off when the available battery power has been used.
Allow the unit to recharge for 16 hours before continuing use of the unit.
The output waveform is designed for computers and computer-related equipment. It
is not designed for use with motor-type equipment.
Contact APC Technical Support for further troubleshooting.
The Back-UPS ES is operating normally and using battery power. Once On Battery,
you should save your current work, power down your equipment, and turn the unit
OFF. Once normal power is restored, you may turn the unit back ON and power your
equipment.
The Back-UPS ES is about to shut off due to a low battery charge condition! When
the unit beeps once every second, the battery has about 2 minutes of power
remaining. Immediately power down your computer and turn the unit OFF. When
normal power returns, the unit will recharge the battery.
Allow the unit to charge by leaving it plugged into the wall for at least 16 hours.
As a battery ages, the amount of runtime available will decrease. You can replace
the battery by ordering one at www.apc.com. Batteries also age prematurely if the
Back-UPS ES is placed near excessive heat.
Probable Cause
APC Contact Information
APC Europe 353 91 702000
APC Asia Pacific 61 2 9955 9366
Mexico 292 0253 / 292 0255
Brazil 0800 555 272
Worldwide 1.401.789.5735
Internet http://www.apc.com
Technical Support http://www.apc.com/support