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21
SERVICE
If the unit requires service, do not return it to the dealer. Instead, follow these steps:
1. Review the problems discussed in the Troubleshooting section of this manual to eliminate com-
mon problems.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common problem.
3. If the problem persists, call APC Customer Service or visit the APC website (www.apc.com
).
n Note the model number of the unit, the serial number, and the date purchased. If you call APC
Customer Service, a technician will ask you to describe the problem and try to solve it over
the phone, if possible. If this is not possible the technician may arrange for the unit to be ser-
viced or may issue a Returned Material Authorization Number (RMA#).
n If the unit is under warranty, repairs are free. If not, there is a repair charge.
n Procedures for servicing or returning your product may vary internationally. Please contact
the APC Customer Service office in the appropriate country (www.apc.com/support
) for
questions about warranty and RMA.
4. Pack the unit in its original packaging. If the original packing is not available, ask APC Customer
Service about obtaining a new set.
Pack properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sus-
tained in transit is not covered under warranty.
Remove the rear connector plug to disconnect batteries when returning unit.
Always DISCONNECT THE BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) regulations.
5. Mark the RMA# on the outside of the package.
6. Return the unit by insured, prepaid carrier to the address given to you by Customer Service.