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LIMITED WARRANTY
Problem Possible Cause Corrective Action
Back-UPS will not switch on. Back-UPS is not connected to the AC power source. Ensure the Back-UPS is securely connected to an AC outlet.
Back-UPS circuit breaker “tripped”. Disconnect non-essential equipment from the Back-UPS. Reset the
circuit breaker. Switch on the Back-UPS, and plug in devices one at a
time. If the circuit breaker trips again, disconnect the device that
caused the breaker to trip.
Internal battery is not connected. Connect the battery cartridge (see Connect Battery Cartridge).
Utility input voltage quality is out of range. Consider adjusting the transfer voltage and sensitivity. See Transfer
Voltage and Sensitivity Adjustment.
Back-UPS does not power essential
equipment during an outage.
Equipment is plugged into a
Surge Only outlet. Unplug the device from the 'Surge Only' outlet, and move to a 'Battery
Backup' outlet.
Back-UPS operates on battery although
utility power is provided.
The UPS's plug has partially pulled out of the wall out-
let, the wall outlet was turned off, or its circuit breaker
tripped.
Verify the Back-UPS's plug is fully inserted into the wall, and power is
present at the wall outlet by plugging in a known good device.
Unit is performing an automatic self test. No action is neccessary.
Utility input voltage is out of range, frequency is out of
range, or the waveform is distorted.
Consider adjusting the transfer voltage and sensitivity. Reference
Transfer Voltage and Sensitivity Adjustment.
Back-UPS does not provide expected
amount of backup time.
Back-UPS is overloaded. Unplug non-essential equipment (printers, scanners, etc) from the Bat-
tery Backup outlets, and plug them into 'Surge Only' outlets.
Back-UPS battery cartridge discharged due to a recent
power outage, and has not had time to recharge.
Charge the battery cartridge for 16 hours. Back-UPS runtime is
reduced until the battery cartridge is fully charged.
Battery has reached end of life.
Refer to
Replace Battery Cartridge
, and replace the battery cartridge.
Replace Battery indicator is on. Battery has reached end of life.
Refer to
Replace Battery Cartridge
, and replace the battery cartridge.
Overload indicator is on, or flashing. Connected equipment is drawing more power than the
Back-UPS can provide.
Move one or more equipment power plugs from Battery Backup out-
lets to Surge Only outlets.
System Fault indicator is on and all other
front panel indicators are flashing.
Internal UPS fault. One of nine Internal UPS Fault Messages is displayed:
F01 - On-Battery Overload F06 - Relay Welding
F02 - On-Battery Output Short F07 - Temperature
F03 - On-Battery XCap Overload F08 - Fan Fault
F04 - Clamp Short F09 - Internal Fault
F05 - Charger Fault
Contact APC Technical Support (see Contact Information).
TROUBLESHOOTING
Item 1300 VA / 1500 VA
On-line Input Voltage Range
(default settings)
88 to 139 VAC
Automatic Voltage Regulation (AVR) +12% (Boost mode only)
On-line Frequency Range 57 to 63 Hz (Autosensing)
On-battery Waveshape Stepped Sine Wave
Maximum Load 1300 VA: 780 W 1500 VA: 865 W
Typical Recharge Time 1300 VA: 16 Hours and 1500 VA: 16 Hours
Operating Temperature
32
o
to 104
o
F
0
o
to 40
o
C
Storage Temperature
23
o
to 113
o
F
-5
o
to 45
o
C
Operating / Storage Relative Humidity 0 to 95% non-condensing
Size (H x W x D)
8.7 inch x 5.1 inch x 13.8 inch
220 mm x 130 mm x 350 mm
Weight 1300 VA: 29.7 lbs (13.5 kg)
1500 VA: 30.7 lbs (14.0 kg)
Shipping Weight 1300 VA: 33.2 lbs (15.1 kg)
1500 VA: 34.2 lbs (15.6 kg)
EMI Classification FCC / DOC Class B Certified
On Battery Run-Time Go to: http://www.apc.com/product
Approvals TUV C-US, NOM
Notice: This device complies with Parts 68 and 15 of the FCC rules.Operation is
subject to the following two conditions: (1) This device may not cause harmful
interference. (2) This device must accept any interference received, including
interference that may cause undesired operation.
There is a label on the bottom of this equipment that contains, among other
information, the FCC registration number and ringer equivalence number (REN) for
this equipment. If requested, this information must be provided to the telephone
company.
SPECIFICATIONS
WARRANTY
The standard warranty is three (3) years from the date of purchase. APC’s
standard procedure is to replace the original unit with a factory reconditioned unit.
Customers who must have the original unit back due to the assignment of asset
tags and set depreciation schedules must declare such a need at first contact with
an APC Technical Support representative. APC will ship the replacement unit
once the defective unit has been received by the repair department, or cross-ship
upon the receipt of a valid credit card number. The customer pays for shipping the
unit to APC. APC pays ground freight transportation costs to ship the replacement
unit to the customer.
If the Back-UPS arrived damaged, notify the carrier.
If the Back-UPS requires service, do not return it to the dealer. The following
steps should be taken:
1. Consult the Troubleshooting section to eliminate common problems.
2. If the problem persists, go to http://www.apc.com/support/.
3. If the problem still persists, contact APC Technical Support.
• Have the Back-UPS model number, serial number and date of purchase
available. Be prepared to troubleshoot the problem with an APC Technical
Support representative. If this is not successful, APC will issue a Return
Merchandise Authorization (RMA) number and a shipping address.
SERVICE
Technical Support http://www.apc.com/support
Internet http://www.apc.com
USA / Canada 1.800.800.4272
Mexico 292.0253 / 292.0255
Worldwide +1.401.789.5735
CONTACT INFORMATION
990-4991 Copyright © 2006 American Power Conversion. All rights reserved.
APC and Back-UPS are registered trademarks of American Power Conversion.
All other trademarks are the property of their respective owners.
TRANSFER VOLTAGE and SENSITIVITY ADJUSTMENT
In situations where the Back-UPS or connected equipment appears too sensitive to the
input voltage, it may be necessary to adjust the transfer voltage. This is a simple task
using the front panel power on/off pushbutton. To adjust the transfer voltage, proceed
as follows:
1. Plug the Back-UPS into the utility power source, but do not turn the unit on.The
Back-UPS will be in standby mode (there are no indicators lit).
2. Press and hold the front panel on/off switch in for 10 seconds, until all the
indicators on the Back-UPS flash to acknowledge it has entered sensitivity
programming mode. Release the on/off button, the blocks in the Back-UPS's
LOAD bar shown on the LCD indicate it's current sensitivity setting, as described
in the table below.
Note: The Back-UPS automatically exits programming mode in five seconds if no
buttons are pressed, and no operations are run.
Reference the table below to determine which sensitivity setting to select.
Indicators
Flashing
Sensitivity
Setting
Input Voltage
Range
(utility
operation)
Use When
1
(one block of
the Load Bar)
Low 78 to 142 Vac Input voltage is extremely low or
extremely high. Not recommended
for computer loads.
2
(three blocks of
the Load Bar)
Medium
(factory
default)
88 to 139 Vac The Back-UPS frequently goes on
battery (ON BATT).
3
(five blocks of
the Load Bar)
High 88 to 136 Vac The connected equipment is
sensitive to voltage fluctuations.
4. To select the Low Sensitivity setting, press and release the ON/OFF
switch several times until only the first block in the Load Bar is lit and
flashing, then release the switch.
5. To select the Medium Sensitivity setting (the unit's default), press and
release the ON/OFF switch until the first three blocks in the Load Bar
are lit and flashing, then release the switch.
6. To select the High Sensitivity setting, press and release the ON/OFF
switch until all five blocks of the Load Bar are lit and flashing, and then
release the switch.
7. If there are no operations for five seconds, the Back-UPS will
automatically exit sensitivity programming mode, and the Back-UPS is
ready for normal operation.
ORDER REPLACEMENT BATTERY
The battery cartridge typically lasts 3 to 6 years, a shorter period if subjected to
frequent outages or elevated temperatures. For the BR1300LCD, BR1500LCD,
BX1300LCD and BX1500LCD order part APCRBC109. Please recycle spent
battery cartridges.
ORDER REPLACEMENT BATTERY