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© 2010 APC by Schneider Electric. APC, the APC logo are owned by Schneider Electric Industries S.A.S., American Power
Conversion Corporation, or their affiliated companies. All other trademarks are property of their respective owners.
990-3795B
04/2010
Service
If the unit requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in Troubleshooting in this manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.
a. Note the model number of the unit, the serial number located on the rear side of the unit, and the date purchased. If you call APC Customer
Support, a technician will ask you to describe the problem and attempt to solve it over the phone. If this is not possible, the technician will issue a
Returned Material Authorization Number (RMA#).
b. If the UPS is under warranty, repairs are free.
c. Procedures for servicing or returning products may vary internationally. Refer to the APC Web site for country specific instructions.
3. Pack the unit in its original packaging. If this is not available, refer to www.apc.com for information about obtaining a new set.
a. Pack the unit properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under
warranty.
b. Always DISCONNECT THE BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) and IATA
regulations. The battery may remain in the UPS.
4. Mark the RMA# on the outside of the package.
5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Support.
Contact
APC Web site, www.apc.com
Telephone support: Toll Free 0 800 555 272; Brazil 11 4689 8600