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instructions, including, if required, arranging the return of original
product or part to Apple in a timely manner. When providing DIY
Service requiring the return of the original product or part, Apple may
require a credit card authorization as security for the retail price of the
replacement product or part and applicable shipping costs. If you follow
instructions, Apple will cancel the credit card authorization, so you will
not be charged for the product or part and shipping costs. If you fail
to return the replaced product or part as instructed or the replaced
product or part is not eligible for warranty service, Apple will charge the
credit card for the authorized amount.
Service options, parts availability and response times may vary
according to the country in which service is requested. Service options
are subject to change at any time. You may be responsible for shipping
and handling charges if the product cannot be serviced in the country
in which service is requested. If you seek service in a country that is not
the country of original purchase, you will comply with all applicable
import and export laws and regulations and be responsible for all
custom duties, V.A.T. and other associated taxes and charges. Where
international service is available, Apple may repair or exchange defective
products and parts with comparable products and parts that comply
with local standards. In accordance with applicable law, Apple may
require that you furnish proof of purchase details and/or comply with
registration requirements before receiving warranty service. Resources
with more details on this and other matters on obtaining warranty
service are described below.
PRIVACY Apple will maintain and use customer information in
accordance with Apple’s Customer Privacy Policy available at
www.apple.com/legal/warranty/privacy and Apple’s applicable legal
obligations.
BACKUP If your product is capable of storing software programs, data
and other information, you should protect its contents against possible
operational failures. Before you deliver your product for warranty
service it is your responsibility to keep a separate backup copy of
the contents, remove all personal information and data that you
want to protect and disable any security passwords. THE CONTENTS
OF YOUR PRODUCT WILL BE DELETED AND THE STORAGE MEDIA
REFORMATTED IN THE COURSE OF WARRANTY SERVICE. Your product
or a replacement product will be returned to you as your product was
congured when originally purchased, subject to applicable updates.
Apple may install system software updates as part of warranty service
that will prevent the hardware from reverting to an earlier version of
the system software. Third party applications installed on the hardware
may not be compatible or work with the hardware as a result of the
system software update. You will be responsible for reinstalling all other
software programs, data and passwords. Recovery and reinstallation of
software programs and user data are not covered under this Limited
Warranty.
RESOURCES A description of the following Apple resources is available
online:
Support and Service
Information
www.apple.com/support/country
Authorized
Distributors
http://www.apple.com/ipad/
Apple Authorized
Service Providers
http://support.apple.com/kb/HT1434
Apple Retail Store http://www.apple.com/retail/storelist/
Apple Technical
Support Numbers
http://www.apple.com/support/contact/
phone_contacts.html
Apple Complimentary
Support
http://www.apple.com/support/country/index.
html?dest=complimentary
Warranty Obligor for Region or Country of Purchase
Region/Country
of Purchase
Apple Address
AMERICAS
Brazil Apple
Computer
Brasil Ltda
Av. Cidade Jardim 400;
2 Andar; Sao Paulo, SP
Brasil 01454-901
Canada Apple Canada
Inc.
7495 Birchmount Rd.;
Markham, Ontario L3R
5G2 Canada
Mexico Apple
Operations
Mexico, S.A
de C.V.
Av. Paseo de la Reforma
505, Piso 33, Colonia
Cuauhtemoc, Mexico
DF 06500
United States and
Other Americas
Countries
Apple Inc. 1 Innite Loop; Cupertino,
CA 95014, U.S.A.
EUROPE, MIDDLE EAST AND AFRICA
All Countries Apple Sales
International
Hollyhill Industrial Estate
Hollyhill, Cork, Republic
of Ireland
ASIA PACIFIC
Australia; New
Zealand; Fiji, Papua
New Guinea; Vanuatu
Apple Pty.
Limited
PO Box A2629, South
Sydney, NSW 1235,
Australia
Hong Kong Apple Asia
Limited
2401 Tower One, Times
Square, Causeway,
Hong Kong
India Apple India
Private Ltd.
19th Floor, Concorde
Tower C, UB City No
24, Vittal Mallya Road,
Bangalore 560-001, India
Japan Apple Japan,
Inc.
3-20-2 Nishishinjuku,
Shinjuku-ku, Tokyo, Japan
Korea Apple Korea
Ltd.
3201, ASEM Tower;159,
Samsung-dong,
Kangnam-gu; Seoul
135-090, Korea
Afghanistan,
Bangladesh, Bhutan,
Brunei, Cambodia,
Guam, Indonesia,
Laos, Singapore,
Malaysia, Nepal,
Pakistan, Philippines,
Sri Lanka, Vietnam
Apple South
Asia Pte. Ltd.
7 Ang Mo Kio Street 64;
Singapore 569086
People’s Republic
of China
Apple
Computer
Trading
(Shanghai)
Co. Ltd.
Room 1815, No. 1 Jilong
Road, Waigaoqiao Free
Trade Zone, Shanghai
200131 China
Thailand Apple
South Asia
(Thailand)
Limited
25th Floor, Suite B2, Siam
Tower, 989 Rama 1 Road,
Pataumwan, Bangkok,
10330
Taiwan Apple Asia LLC 16A, No. 333 Tun Hwa
S. Road. Sec. 2, Taipei,
Taiwan 106
Other Asian
Pacic Countries
Apple Inc. 1 Innite Loop; Cupertino,
CA 95014, U.S.A.
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