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For additional troubleshooting information, go to www.apple.com/support/ipad. If you
still can’t send email, you can use Express Lane (not available in all countries). Go to
expresslane.apple.com.
Email Attachment Won’t Open
iPad may not support the attachment le type. iPad supports the following types of
email attachments:
.doc Microsoft Word
.docx Microsoft Word (XML)
.htm webpage
.html webpage
.ics Calendar item
.key Keynote
.numbers Numbers
.pages Pages
.pdf Preview, Adobe Acrobat
.ppt Microsoft PowerPoint
.pptx Microsoft PowerPoint (XML)
.rtf Rich Text Format
.txt text
.vcf contact information
.xls Microsoft Excel
.xlsx Microsoft Excel (XML)
Sound, Music, and Video
No Sound
Make sure the iPad speaker isn’t covered. Â
Make sure the Side Switch isn’t set to silent. See “ Â Volume Buttons” on page 11 .
If you’re using a headset, unplug it, then plug it in again. Make sure you push the Â
plug all the way in.
Make sure the volume isn’t turned all the way down. Â
Music on iPad might be paused. If you’re using a headset with a play button, try Â
pressing the play button to resume playback. Or from the Home screen, tap iPod,
then tap .
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Appendix C Tips and Troubleshooting