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Appendix C Safety, Handling, & Support 132
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.vcf—contact information
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.xls, .xlsx—Microsoft Excel
For additional troubleshooting information, go to www.apple.com/support/ipad.
Sound, music, and video
If iPad does’t have sound or if video won’t play, try these steps.
No sound
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Make sure the iPad speaker isn’t covered.
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Make sure the Side Switch isn’t set to silent. See Volume button and Side Switch on page 10.
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If you’re using a headset, unplug it, then plug it in again. Make sure you push the plug all the
way in.
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Make sure the volume isn’t turned all the way down.
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Music on iPad might be paused. If you’re using a headset with a play button, try pressing the
play button to resume playback. Or from the Home screen, tap Music, then tap .
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Check to see if a volume limit is set. In Settings, go to Music > Volume Limit.
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If you’re using the line out port on the optional iPad Dock, make sure that you turn on the
external speakers or stereo, and that they’re plugged in correctly and working properly. Use
the volume controls on the the external speakers or stereo, not on iPad.
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If you’re using an app that works with AirPlay, check to see if the AirPlay device you’re sending
the sound to is turned on and the volume is turned up. If you want to hear sound through
iPad’s speaker, tap and select it from the list.
A song, video, or other item won’t play
The song, video, audiobook, or podcast may be encoded in a format that iPad doesn’t
support. For information about the audio and video le formats iPad supports, go to
www.apple.com/ipad/specs.
If a song or video in your iTunes library isn’t supported by iPad, you may be able to convert it
to a format iPad supports. For example, you can use iTunes for Windows to convert nonprotected
WMA les to a format iPad supports. For more information, open iTunes and choose Help >
iTunes Help.
No video or sound when using AirPlay
To send video or audio to an AirPlay device such as an Apple TV, iPad and the AirPlay device
must be connected to the same wireless network. If you don’t see the button, iPad isn’t
connected to the same Wi-Fi network as an AirPlay device, or the app you’re using doesn’t
support AirPlay.
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When sound or video is being sent to an AirPlay device, iPad doesn’t display video or play
audio. To direct the content to iPad and disconnect iPad from the AirPlay device, tap and
select iPad in the list.
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Some apps play only audio over AirPlay. If video isn’t working, make sure that the app you’re
using supports both audio and video.
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If the Apple TV has been set up to require a passcode, you must enter it on iPad when asked,
in order to use AirPlay.