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User’s Manual
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Appendix C. Troubleshooting
Before beginning the troubleshooting process, please check the
System Requirements found in Chapter 1 have been met. If not,
resolve the System Requirement deficiencies before attempting to
troubleshoot further.
C.1 Troubleshooting with the Status LEDs
Consult Chapter 1.4 for information on the normal operation of the
LEDs. For brevity, this table only shows abnormal or unusual status
conveyed by the LEDs.
LEDs Function Color Status Problem
Description
Suggestions
1,2,3,4 Link-Activity Green Off No network connec-
tion
Check network
cable connection
Wireless
(VR2004AC
only)
Wireless
Status
Green Off No wireless con-
nection OR no
traffic detected
Check network
cable connection.
COM Dial-Up
Modem
Status
Green Off No analog modem
detected
Verify that the
router is configured
for dial-up Modem
(see Chapter
2.1.6). Check
network cable
connection
WAN Link-Activity Green Off No network connec-
tion
Check broadband
modem, check
network cable
connection
Status Router Status Amber On Power-on self-test
or router is being
configured
If LED stays on,
contact Technical
Support.
Power Power Green Off No power to unit Check power
adapter and source