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5. After that, if the product is really defective,
Customer has to fulfil the Tech Support Module
(except RMA number which will be given later)
included in the package or available on our Web
Site under “Support/Warranty” link. Then he has to
send it by mail of fax with the purchasing proof
(sale receipt or invoice).
6. Purchasing proof will not be asked in case of a
Registered Product on Atlantis Land Web Site.
7. When the Technical Support receives all documents
needed, it will provide the RMA number (through
mail, fax or phone) and will send a new substitutive
product or a similar one if it is an End of Life
product.
8. The given RMA number has to be written on the
original Module and on the product package.
9. The non-conformity to one of the previous points (4,
5, 6 and 8) makes the Guarantee irrecoverable by
the costumer.
10. The product must be returned with its original
package intact and complete with all its accessories.
11. If the customer returns a non-original or non-intact
package the goods will travel at his own risk, and
ATLANTIS LAND
®
doesn’t take any kind of
responsibility about any damages even if transport is
at ATLANTIS LAND® charge.
12. Each ATLANTIS LAND® product is identified by
a serial number (S/N), the cancellation, even partial,
of it brings to the cancellation of the Guarantee.
13. The Guarantee is ineffective even when the damages
are due to clear fraud, negligence, non-conformity
installation to the specifics of the product,
modification or tampering.