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HDPiX Troubleshooting guide
SAFETY INFORMATION
9
Problem Solution
HDMI cable got disconnected and reconnected no im-
age on display
Keep HDMI cable connected, unplug and plug in the
usb cable from the unit.
No image on display after screen saver/hybernation Turn screen saver and hybernation off for best result.
To get image reconnect the usb cable.
No image on display Check HDMI cable if needed replace.
No audio Check HDMI cable, if needed replace. Check 3.5mm if
needed replace. Check computer settings, make sure
there is sound prior to connecting the 3.5mm.
Important:
For HDPiX updates please refer to the following page: http://thehdpix.com/download.html
When downloading the new software please remove the old one completely from add/remove programs in system
control panel.
After removing the software, restart the computer and go to the following page to download the new software
http://thehdpix.com/download.html
After the software has been installed, if running Vista, restarting the PC for XP Windows is not necessary.
The HDPiX should now work.
If the computer is not seeing the HDPiX ( the green light is not coming on; mostly refers to Vista based systems )
please do the following:
• Connect the device to an XP Windows computer and make sure light turns green.
• Download the second le which is 5.62 mb http://thehdpix.com/download.html
• When it is done downloading a window should appear on the screen (update/ exit).
• Hit the UPDATE button. This should update the rmware on the device.
• When it is done updating, disconnect the HDPiX and reconnect to the PC that did not recognize it.
• The HDPiX should now work
If the HDPiX is still not working after the updates, please contact the Atlona Technical Support department
at: 1 877 536 3976
* Avoid excessive humidity, sudden temperature changes
or temperature extremes. Keep this product away from
wet locations such as bathtubs, sinks, laundries, wet
basements and swimming pools.
* Never open or remove unit panels or make any
adjustments not described in this manual. Attempting to
do so could expose you to dangerous electrical shock
or other hazards. It may also cause damage to your AT-
HDPIX.
* Use only accessories recommended by ATLONA to
avoid re, shock or other hazards.
* Opening the product will void the warranty. Do not
attempt to service the unit. Instead disconnect it and
contact your Authorized ATLONA reseller or contact
ATLONA directly.
* Use a damp cloth for cleaning. Do not use cleaning
uid or aerosols, which could enter the unit and cause
damage, re or electrical shock. Some substances may
also mar the nish of the product.
ATLONA®
www.atlona.com
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