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Troubleshooting
4 If it has been identified, click on the Drivers
Tab to see if the ATTO ExpressPCI host
adapter driver has been started. It will say
Started in the right hand column of the
window. If the ATTO ExpressPCI host
adapter driver appears but is not started,
check on the device status. In the Control
Panel click on Devices and scroll down to
expresfc. Click Startup button. Startup type
should be Boot. Click on Hardware profiles,
status should be Enabled.
5If ExpressPCI FC does not appear in the
Device List, try reloading the driver software
as described in Chapter 4 of this manual.
6 If it is started, go back to the Devices tab of
the SCSI adapters utility window and double
click on the ATTO ExpressPCI host adapter
description, and then on the bus it is
assigned to. All of the external devices
connected in the loop should be identified.
If they do not appear in the Device List, the
external devices or connection are not
working properly.
❖
If the card has been recently re-flashed with
new firmware, the new NT driver must be
installed.
❖
For Intel-based PCs, check the computer
CMOS setup and verify that the PCI slots
are configured correctly. Procedures vary
greatly: refer to the manual supplied with
your system or call the computer supplier
for configuration assistance.
❖
If these suggestions do not solve the
problem, re-flash the host adapter and re-
install the Windows NT driver.
Macintosh
❖
Power up Fibre Channel drives before
booting up your machine. If the Macintosh
host is powered up before the drives, the
drives may not automatically mount
(depending on when the drives were
powered on).
❖
Re-flash the card using the updater program
(See Chapter 4). Select the unconditional
flash option when attempting to re-flash
the host adapter.