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Workforce Management Interface Installation
Workforce Management Interface
Installation
This software is available on the INDeX applications General Release CD
and can be installed on a client PC running Windows NT, Windows 2000,
Windows 98 or Windows 95.
1. Close any applications that are running and disable any anti virus
software.
2. Insert the INDeX Application CD in the CD drive. The auto run
sequence executes the Installation wizard.
3. Click the Cancel button.
4. Open Windows Explorer and browse the CD ROM. The program that
you require is called workforcemanagement.exe and can be found in
the path D:\avaya\install\ccm\workforcemanagement.
5. Double click on the file called workforcemanagement.exe
6. At the welcome screen press the Next button to start the installation.
7. A screen will show the progress of the installation. After a few seconds
the screen will disappear and either
An installation complete screen will show. •
•
OR
If you are installing the program onto a PC running either Windows
95 or Windows 98, you may be asked if you want to install DCOM98.
This software is required so you need to click on the Yes button to
start the DCOM98 program installation.
Click on the Yes button at the license agreement screen to start the
installation. If you do not accept the license agreement DCOM98
will not be installed.
When DCOM98 has been successfully installed you will be asked to
re-boot the machine. DO NOT RE-BOOT THE MACHINE.
OR
If a newer version of DCOM98 has already been installed on your
server an error message will appear stating that you need to un-
install the current version of software. You need to click on the Ok
button and continue. (As DCOM98 has already been installed you
do not need to install the version supplied on the installation disk).
8. Click on the Finish button
9. Make sure that the PC has been re-booted before using the Workforce
Management Interface software.
Workforce Management Interface Page 4
Installation/User Manual 38DHB0002UKFD Issue 4 (18/07/2002)