Avaya 5600 Series Network Card User Manual


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TroubleshootingQ&A
Ifyour doesnotfunctionproperly,beforeyousendittothedealerrequesting
service,pleasefollowthetroubleshootingguidefirst,itcouldhelpyousolvetheproblem.
Q: ThePowerIndicatorLEDisnotilluminated.
A1: Thismeansyour isnotcorrectlypowered.Ifyoudidn'tusean1151type AC
adapterwiththisproduct,pleasemakesuretheEthernetsocketyouconnectedtoisPoE-capable.Ifyou're
notsure,pleaseaskyournetworkadministrator,oraqualifiednetworktechnician.
A2:PleaseconnecttheACadaptertothe asdescribedonpage3.IftheLEDis
notilluminatednow,itmeanseithertheEthernetsocketyouconnectedtoisnotPoE-capable,oritdoesnot
havesufficientelectricalpowertoproperlyrunthisproduct.Pleaseuseapowersupplysuchasthe1151type
ACadapter,orswitchtoanotherPoE-enabledEthernetsocket.
A3:Ifyoutriedthetwoabovesolutionsandtheproblemisnotsolved,pleasecontactyourdealer.
Q:MyIP Phoneisnotpoweredon.
A1:IfthepowerindicatorLEDisnotilluminatedwhenyouplugtheEthernetcableintotheIP Phoneandthe
IP Phonedownlinkportofthe ,yetitilluminatesagainafteryouunplugtheEthernet
cablefromtheIP Phone,pleaseconnecttheIP PhonetoanACadapterorotherelectricalpowersourceto
self-powertheIP Phone.
A2.ChecktheIP PhoneconnectiontotheIP Phonedownlinkportofthe ;verify
thatitisnotconnectedtothecomputerdownlinkport.
Q:Icannotmake/acceptphonecallswithmyIP Phone,orthenetworkfunctionofmycomputerisnot
workingproperly.
A1:PleasechecktheEthernetcableconnection;makesureeverycableissecurelyconnected.
A2:PleasecheckthelinkstatusLEDlocatedontheEthernetportofthisproduct.Ifthegreenlightisnot
illuminated,pleasemakesuretheIP Phoneandthenetworkthisproductisconnectedtoarefunctioning
properly. TryreplacingtheEthernetcablewithanewone.
A3:OnlyusethestraightEthernetcable(i.e.notcrossover/MDI-XtypeEthernetcable)toconnectthis
producttotheEthernetsocket,IP Phone,andcomputer.
A4.Pleasechecktheserviceavailabilityofthenetworkyouareconnectedto.
A5.Pleasedisconnectallcablesconnectedtothisproduct,includingAC.
Q: Thenetworkconnectionspeeddisplayedonthecomputerisonly100mbps.
A1:Ensurethatthenetworkinterfaceofyourcomputeriscapableofrunningat1000mbps.
A2:EnsuretheEthernetcableofyourcomputerisconnectedtothecomputerdownlinkportofthisproduct,
nottheIP Phonedownlinkport.
A3.ReplacetheEthernetcablewithanewone,anddetermineit'scapableofrunningat1000mbps.
Q: Thenetworkconnectionspeeddisplayedonthecomputeris1000mbps,buttheconnectionappearstobe
runningslow.
A1:Pleasecheckthatyourclosetswitchissetto1000mbps,auto-negotiate.
A2:PleasecheckthatyourclosetswitchsupportsCarrierExtendSignaling.
GigabitEthernet Adapter
GigabitEthernet Adapter
GigabitEthernet Adapter
GigabitEthernet Adapter
GigabitEthernet Adapter
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