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Enhanced Wireless USB Adapter
SECTIONSTable of Contents 1 2 3 4 65
TROUBLESHOOTING
Problem:
Link LED is solid but I cannot connect to the Internet.
Solution:
If you have a signal but can’t get online or obtain an IP address, the
problem may be that there is a mismatch between the encryption key
settings in your computer and wireless router (or access point). Check
the WEP, WPA, or WPA2 key settings to see if they match. The key is
case-sensitive and the spelling on each computer and wireless router
(or access point) must be exactly the same in order for the Adapter to
connect to the router. For more information about encryption, please see
“Connecting to a Secure Wi-Fi Network” on page 22 of this User Manual.
If issues persist even at close range, please contact Belkin
Technical Support.
Problem:
Data transfer is sometimes slow.
Solution:
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when the
distance between devices increases. Other factors that will cause signal
degradation (metal is generally the worst culprit) are obstructions such
as walls and metal appliances. As a result, the typical indoor range of
your wireless devices will be between 100 to 200 feet. Note also that
connection speed may decrease as you move farther from the wireless
router (or access point).
In order to determine if wireless issues are related to range, we suggest
temporarily moving the computer, if possible, to five to 10 feet away
from the wireless router (or access point). Please see the section
titled “Placement of your Wireless Networking Hardware for Optimal
Performance” on page 2 of this User Manual. If issues persist even at
close range, please contact Belkin Technical Support.