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Troubleshooting
Problem:
I can’t connect to the Internet wirelessly, but my network name
is listed
Solution:
If the name of your network is listed in the “Available Networks” list,
please follow the steps below to connect wirelessly:
1. Click on the correct network name in the “Available
Networks” list.
2. If the network has security (encryption) enabled, you will need to
enter the network key. For more information regarding security,
see the page entitled: Setting up wireless security
3. Within a few seconds, the tray icon in the lower left-hand
corner of your screen should turn green, indication a successful
connection to the network.
Problem:
I can’t connect to the Internet wirelessly, and my network name is
not listed
Solution
If the correct network name is not listed under “Available
Networks” in the wireless utility, please attempt the following
troubleshooting steps:
1. Temporarily move computer, if possible, five to ten feet from
the Router. Close the wireless utility, and re-open it. If the
correct network name now appears under “Available Networks”,
you may have a range or interference problem. Please see the
suggestions discussed in the section titled “Placement of your
Wireless Networking Hardware” of this user manual.