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Troubleshooting
Keyboard or multimedia hot keys do not work upon installation.
1. Make sure you have connected the cable correctly and firmly plugged it
into PS/2.
2. Make sure the keyboard drivers have been properly installed in
your system.
3. Please remove multimedia keyboard driver if your operating system is
Windows Me or XP.
I am unable to put my computer in the suspend mode while pressing
the “Sleep” hot key.
If you press the Sleep hot key into suspend or standby mode and nothing
happens, the computer may not have power management functionality.
Make sure the power management settings for your operating system are
correct or the motherboard and power supply are compatible. Please consult
your motherboard manufacturer for directions on how to enable this in bios
if your system supports it.
I am unable to wake my computer by pressing the “Wake up” hot key.
You may have encountered a problem with the power management
functionality. Some systems will not wake up when they have been put in a
suspend mode.
1. Refer to your computer hardware documentation regarding power
management operation. Some computers may require you to press a
button on the computer to wake it up.
2. Make sure the power management settings for your operating system are
correct or the motherboard and power supply are ATX specification.