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Troubleshooting
17
Not suitable for use in the presence
of flammable anesthetics or oxygen
Mode of operation:
Continuous
Design and specifications are subject to change without
notice.
Troubleshooting
The following troubleshooting checks will help you
correct the most common problems you may encounter
with your unit. Before proceeding with these trouble
checks, first check that the power cord is firmly
connected. Should the problem persist after you have
applied the remedy, unplug the unit and contact your
Sony dealer or local authorized Sony service facility.
Symptoms Possible causes and remedies
The printer does not
print, even if the
command is sent
from the computer.
• The POWER switch of the printer is
not set to ON.
tSet the POWER switch of the
printer to ON.
• Connections may not be correct.
tCheck connections and rectify, if
necessary. (See page 7.)
The printer does not
print.
The problem is indicated by the
indicators on the ribbon door.
tSee “Indicators on the Ribbon
Door” on page 18.
The printout color is
very pale.
The paper is not loaded correctly.
tCheck which side of the paper is the
printing side, then load the paper
again. (See page 12.)
The ink ribbon cannot
be set.
You may be trying to load an ink ribbon
that can not be used with this printer
has been loaded.
tLoad the appropriate ink ribbon.
(See page 16.)
The ink ribbon
cartridge cannot be
loaded.
• The thermal head has moved out of
position.
tClose the ribbon door, and turn
the power off, then back on
again. The thermal head moves
so that you can now install the
ink ribbon cartridge. (See
page 9.)
• The ink ribbon is not loaded
correctly.
tLoad the ink ribbon correctly.
See “Loading an Ink Ribbon
Cartridge” on page 9.
The blank paper is
ejected and the
RIBBON indicator
lights.
The ink ribbon has been exhausted. Do
not reuse the ejected blank paper.
tReplace the ink ribbon. (See
page 9.) Do not reuse the ejected
paper. Discard that paper.