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Troubleshooting
User Utility Error Codes
If a problem occurs during scanning, check the BBH User Utility for the scanner Error Code and Status Message. The “User Utility”
software is resident in the task tray of the host PC and will be monitoring for error and/or warnings from the scanner.
When an error or warning happens, the “User Utility” executes the following actions.
• "Balloon message" appears from the task tray.
• PC generates beep sound.
• An error or warning message appears on the desktop.
• The error or warning message is written in the "log file".
Error
Code
Status
Message
Possible Cause Remedy
Scanner has no error.
U11
U12
U13
U16
Jam occurred. Please
open the door and
remove the paper. Place
the documents back in
the document feed tray.
The document is jammed.
Document sensors are dirty.
Open the door and remove the
jammed paper.
Clean the sensors
. See page
37.
U18
Document remains in the
scanner. Please open
the door and remove the
paper. Place the
documents back in the
document feed tray.
Document remains in the
scanner.
Document sensors are dirty.
Open the door and remove the
paper.
Clean the Sensors
. See page
37.
U23
Multifeed occurred.
Please open the door and
remove the paper. Place
the documents back in
the document feed tray.
Double feed occurred.
Rollers are dirty.
Open the door and remove the
jammed paper.
Clean the rollers. See page
37.
U30
Scanner door is open.
Please close the door.
The ADF door is open.
Close the ADF door.
Do not slam the ADF door.
Fxx
System error occurred.
Please contact a service
representative.
System error occurred.
Contact a service
representative.
***Warning***
The rollers need to be
cleaned. Please clean
the rollers.
Warning counter expired.
Rollers need to be cleaned.
Clean the rollers
. See page
36.
***Warning***
The rollers need to be
replaced. Please replace
the rollers.
Warning counter expired.
Rollers need to be replaced.
Replace the rollers
. See page
41.
Scanner is not
connected.
Scanner is not connected.
Scanner is not turned on.
PC was turned on before
Connect and turn on the
scanner and reboot the PC.
Turn on the scanner first and
then reboot the PC.