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Troubleshooting
Problem What to do
Unable to
complete
network
setup
• Ensure your computer and SoundTouch
™
system are connected
to the same Wi-Fi network.
• Ensure network name and password are correct.
• Ensure the system is within range of the router.
• Close other open applications.
• Check your computer’s firewall settings to ensure that the
SoundTouch
™
app and SoundTouch
™
Music Server are allowed
programs.
• Restart your computer.
• Reboot your SoundTouch
™
system (refer to the help system in
the app).
• Restart your router.
• Uninstall the app, factory default the system, and restart the
setup process. To factory default the system, unplug the
Bose
®
link cable, then press and hold the control button while
reconnecting the cable.
• If the network name does not appear or it is hidden, select
Manually Connect to Another Network on the CONNECT TO
HOME WI-FI NETWORK screen.
• For more information, visit the SoundTouch
™
Online Forum or
contact Bose Support (refer to the contact list included in the
carton). For more troubleshooting, refer to the Help system in
the SoundTouch™ app.
Unable to
detect device
Close SoundTouch
™
app, disconnect all cables, and restart setup
process.
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