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5 - 5 TROUBLESHOOTING
Cannot Print from a Macintosh
®
Computer
Symptom Possible Cause Action
The printer does not
appear in the
Chooser window
Is the printer off? Press the I on the power switch to turn the
printer on.
See Turning the Printer On and Off on page
1-5.
Is the USB or Ethernet interface cable loose
or disconnected?
Turn the printer off and check the interface
cable. If necessary, reconnect it, then turn
the printer back on.
Is the network expansion card loose or
disconnected?
Turn the printer off and reinstall the network
expansion card into the printer, then turn
the printer back on.
Are the zone and printer names correctly
specified?
The zone or printer names might be
incorrect. Ask your system administrator for
the correct settings.
Use the printer configuration list to confirm
the current printer settings.
An error message
appears on the
computer screen
Are you using the appropriate Mac OS
®
? Print from a computer with an operating
system compatible with the printer. This
printer supports Mac OS
®
8.6 to Mac OS
®
X.
A print error has occurred. Check the message and rectify the error
accordingly.