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TROUBLESHOOTING 5 - 12
Solving Print Problems
Symptom Action
The printer prints
unexpectedly or it prints
garbage data.
■ Make sure the printer cable is not too long. We recommend that you use a
parallel cable that is less than 2 metres (6 feet) long.
■ Make sure that the printer cable is not damaged or broken.
■ If you are using an interface-switching device, remove it. Connect your
computer directly to your printer, and then try again.
■ Check that you have chosen the appropriate printer driver with 'Set as
default'.
■ Make sure that the printer is not connected to the same port that is also
connected to a storage device or scanner. Take away all other devices and
connect the port only to the printer.
■ Turn off Printer Status reporting in the Device Options tab in the printer
driver.
The printer cannot print full
pages of a document.
■ Press the Go button to print the data that is left in the printer.
■ If the Go button does not clear the error, reduce the complexity of your
document or reduce the print resolution.
■ Change the following settings in the supplied Windows
®
driver, and then try
again. The best combination of the settings below will vary depending on
your document.
■ Graphics mode
■ TrueType
TM
mode
■ Use printer TrueType
TM
fonts
The printer cannot print full
pages of a document. An error
message MEMORY FULL
appears.
■ Press the Go button to print the data that is left in the printer.
■ Reduce the print resolution or reduce the complexity of your document.
■ Expand the printer memory by adding a DIMM. See Memory expansion on
page 2-26.
The headers or footers appear
when I view my document on
the screen but they do not
show up when I print it.
■ Most laser printers have a restricted area that cannot be printed on. This
'unprintable area' is usually the first two lines and the last two lines of a page
(leaving 62 printable lines). Adjust the top and bottom margins of your
document to allow for this.