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Troubleshooting for Other Fax Problems
Related Models:
MFC-L2700DW
Difficulties Suggestions
Cannot receive a fax. If you are using a telephone answering machine (External TAD
mode) on the same line as the Brother machine, make sure your
answering machine is set up correctly.
1. Set your answering machine to answer in one or two rings.
2. Record the outgoing message on your answering machine.
• Record five seconds of silence at the beginning of your outgoing
message.
• Limit your speaking to 20 seconds.
• End your outgoing message with your Act. Code for people
sending manual faxes. For example: “After the beep, leave a
message or press *51 and Start to send a fax.”
3. Set your answering machine to answer calls.
4. Set your Brother machine’s Receive Mode to External TAD.
Make sure your Brother machine’s Fax Detect feature is turned On. Fax
Detect is a feature that allows you to receive a fax even if you have
answered the call on an external or extension telephone.
Received faxes
appear as split pages.
Turn on Auto Reduction.
Dialling does not work.
(No dial tone)
Check all line cord connections.
Poor sending quality. Try changing your resolution to Fine or S.Fine.
Make a copy to check your machine’s scanner operation. If the copy
quality is not good, clean the scanner.
For more information, see the Online User's Guide: Telephone and Fax
Problems
Vertical black lines
when sending.
Black vertical lines on faxes you send are typically caused by dirt or
correction fluid on the glass strip.
For more information, see the Online User's Guide: Clean the Scanner
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