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12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Document Jam The document scanned from ADF
was longer than about 90 cm.
See Using the automatic document feeder
(ADF) on page 1-8.
The document is jammed in the
machine.
See Document Jam on page 12-5.
High
Temperature
The print head is too warm. Allow the machine to cool down.
Ink Empty One or more of the ink cartridges
is empty. The machine will stop all
print operations. While memory is
available, black and white faxes
will be received into memory. If a
sending machine has a colour fax,
the machine’s ‘handshake’ will
request that the fax be sent as
black and white. If the sending
machine has the ability to convert
it, the colour fax will be received
into memory as a black and white
fax.
Replace the ink cartridges.
(See Replacing the ink cartridges on page
12-25.)
Low
Temperature
The print head is too cold. Allow the machine to warm up.
Media Error
(MFC-3340CN
only)
The media card is either
corrupted, improperly formatted,
or there is a problem with the
media drive.
Re-insert the card firmly into the slot to make
sure it is in the proper position. If the error
remains, check the media drive by inserting
another media card that you know is working.
Near Empty One or more of the ink cartridges
are running out of ink. If a sending
machine has a colour fax, the
machine’s ‘handshake’ will
request that the fax be sent as
black and white. If the sending
machine has the ability to convert
it, the colour fax will be received
into memory as a black and white
fax.
Order a new ink cartridge.
(See
Replacing the ink cartridges
on page
12-25.)
No Cartridge An ink cartridge is not properly
installed.
Take out the ink cartridge and put it in again
seating it properly.
(See Replacing the ink cartridges on page
12-25.)
No File
(MFC-3340CN
only)
The media card in the media drive
does not contain a .JPG file.
Reinsert the correct media card.
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION