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Warranty and Assistance
The MODEL 109SS TEMPERATURE PROBE FOR HARSH
ENVIRONMENTS is warranted by CAMPBELL SCIENTIFIC, INC. to be
free from defects in materials and workmanship under normal use and service
for twelve (12) months from date of shipment unless specified otherwise.
Batteries have no warranty. CAMPBELL SCIENTIFIC, INC.'s obligation
under this warranty is limited to repairing or replacing (at CAMPBELL
SCIENTIFIC, INC.'s option) defective products. The customer shall assume
all costs of removing, reinstalling, and shipping defective products to
CAMPBELL SCIENTIFIC, INC. CAMPBELL SCIENTIFIC, INC. will
return such products by surface carrier prepaid. This warranty shall not apply
to any CAMPBELL SCIENTIFIC, INC. products which have been subjected
to modification, misuse, neglect, accidents of nature, or shipping damage. This
warranty is in lieu of all other warranties, expressed or implied, including
warranties of merchantability or fitness for a particular purpose. CAMPBELL
SCIENTIFIC, INC. is not liable for special, indirect, incidental, or
consequential damages.
Products may not be returned without prior authorization. The following
contact information is for US and International customers residing in countries
served by Campbell Scientific, Inc. directly. Affiliate companies handle
repairs for customers within their territories. Please visit
www.campbellsci.com to determine which Campbell Scientific company
serves your country.
To obtain a Returned Materials Authorization (RMA), contact CAMPBELL
SCIENTIFIC, INC., phone (435) 753-2342. After an applications engineer
determines the nature of the problem, an RMA number will be issued. Please
write this number clearly on the outside of the shipping container.
CAMPBELL SCIENTIFIC's shipping address is:
CAMPBELL SCIENTIFIC, INC.
RMA#_____
815 West 1800 North
Logan, Utah 84321-1784
For all returns, the customer must fill out a “Declaration of Hazardous Material
and Decontamination” form and comply with the requirements specified in it.
The form is available from our website at
www.campbellsci.com/repair
. A
completed form must be either emailed to shanna@campbellsci.com
or faxed
to 435-750-9579. Campbell Scientific will not process any returns until we
receive this form. If the form is not received within three days of product
receipt or is incomplete, the product will be returned to the customer at the
customer’s expense. Campbell Scientific reserves the right to refuse service on
products that were exposed to contaminants that may cause health or safety
concerns for our employees.
CAMPBELL SCIENTIFIC, INC. does not accept collect calls.