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Service Feature Overview Benefit or Advantage
Advance Hardware Replacement
Advance Replacement and onsite field engineer options supply fast access to replacement hardware and
field resources for installing hardware, minimizing the risk of potential network downtime.
Table 8. Technical Support Services-Competitive Differentiators
Feature Benefit or Advantage
Worldwide Virtual Lab
This extensive lab of Cisco equipment and Cisco IOS Software versions provides an invaluable engineering resource and
knowledge base for training, product information, and recreation and testing of selected network issues to help decrease
time to resolution.
Cisco TAC Training
• Boot camps
• Technical calls
• Technical forums
Cisco is committed to providing customers the latest in technology support. These Cisco TAC training programs assist
customers in case avoidance as well as providing knowledge transfer of Cisco networking expertise.
Cisco Live
This powerful suite of Internet-enabled tools with firewall-friendly features consists of secure, encrypted Java applets that
can turn a simple phone call into an interactive collaboration session, allowing a customer and Cisco TAC support
engineer to work together more effectively.
Global Logistics
With 10,000 onsite field engineers and a $2.3 billion investment in inventory, Cisco delivers award-winning, worldwide
hardware replacement support from 650 depots, covering 120 countries.
Cisco IOS Software
Cisco IOS Software employs 100 discrete technologies with more than 2000 features. Each year 400 new features are
added. This software is installed in more than 10 million devices and is running on more than 10,000 networks worldwide.
It operates on the world’s largest IPv6 and VoIP networks and in all major service provider networks worldwide.
FOR MORE INFORMATION
To learn more about how you can take advantage of Cisco Technical Support Services, talk to your Cisco representative or visit Cisco Technical
Support Services at: http://www.cisco.com/en/US/products/svcs/ps3 034/ps2827/serv_group_home.html
For additional information about the Cisco Catalyst 4948, visit: http://www.cisco.com/go/catalyst4500
For additional information about Cisco products, contact:
• United States and Canada: 800 553-NETS (6387)
• Europe: 32 2 778 4242
• Australia: 612 9935 4107
• Other: 408 526-7209
• http://www.cisco.com