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Chapter 4 Troubleshooting
When Contacting Your Cisco Reseller
4-8
Cisco 811 and Cisco 813 Routers Hardware Installation Guide
78-10188-03
When Contacting Your Cisco Reseller
Some of the solutions instruct you to contact your Cisco reseller. Before you do
so, have the following information ready:
• Router model and serial number that are on the back panel
• Maintenance agreement or warranty information
• Date you received your router
• Brief description of the problem
• Brief description of the steps you have taken to solve the problem
Connection to analog
telephone, fax machine, or
modem is lost. PHONE 1 or 2
LED on the Cisco 813 router is
off.
A cable-related
problem:
• Disconnected cable
• Damaged cable
• Make sure the connectors at both ends
of the cable are securely connected.
• Make sure the cable is not physically
damaged. If it is damaged, replace it.
Problem with ISDN line Contact your telephone company to
determine if there is a problem with your
line.
If the problem continues after these checks,
call your Cisco reseller.
Table 4-3 Problems After Router is Running (continued)
Symptom Problem Solutions