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Chapter 2 Installing the DOCSIS Cable Modem
12 4027620 Rev A
Refer to one of the following topics to learn more about the types of service accounts
that you may need to establish.
High-Speed Internet Access Account
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider information about the cable modem in
order to use the high-speed internet feature that this product offers. Refer to
Information Your Service Provider Needs (on page 12) to learn how to locate the
information your service provider needs to establish a high-speed Internet access
account for the cable modem
To establish service, you will need to know the serial number and MAC address of
the cable modem in order to use the high-speed internet feature that this product
offers. Refer to Information Your Service Provider Needs (on page 12) to learn how
to locate this information.
Information Your Service Provider Needs
You will need to give your service provider the following information, which is
printed on the bar code label attached to the device:
The Serial Number (S/N) of the cable modem. The serial number consists of a
series of nine digits.
The CM Media Access Control (CM MAC) address of the cable modem. The CM
MAC address consists of a series of 12 hexadecimal characters.
The following illustration shows a typical bar coded label; the image may vary from
the label on the actual product.
Write down these numbers in the spaces provided:
Serial Number _______________________
CM MAC Address ________________________