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© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 18 of 18
Cisco Enhanced Limited Lifetime Hardware Warranty
Hardware replacement Cisco or its service center will use commercially reasonable efforts to ship a Cisco Catalyst 2960-X replacement part
for next-business-day delivery, where available. Otherwise, a replacement will be shipped within 10 working days after
the receipt of the RMA request. Actual delivery times might vary depending on customer location.
Effective date Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not
more than 90 days after original shipment by Cisco).
TAC support Cisco will provide during customer’s local business hours, 8 hours per day, 5 days per week basic configuration,
diagnosis, and troubleshooting of device-level problems for up to 90 days from the date of shipment of the originally
purchased Cisco Catalyst 2960-X product. This support does not include solution or network-level support beyond the
specific device under consideration.
Cisco.com access Warranty allows guest access only to Cisco.com.
Q. What is the software update policy for Cisco Catalyst 2960-X Series Switches?
A. Customers with Cisco Catalyst LAN Lite, LAN Base, or IP Lite software licenses will be provided with
maintenance updates and bug fixes designed to maintain the compliance of the software with published
specifications, release notes, and industry standards compliance as long as the original end user continues to
own or use the product or up to one year from the end-of-sale date for this product, whichever occurs earlier.
Printed in USA C67-728348-00 06/13