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Clickfree Portable Backup Drive User Guide Backing up my content
Copyright © 2009 Storage Appliance Corporation. 13
WHAT IF CLICKFREE DOESN’T START UP AUTOMATICALLY?
There could be a couple of reasons why Clickfree does not run when you plug in the
Clickfree Portable Backup Drive:
• If you are connecting the Portable Backup Drive to a USB hub (which could be in
your monitor or keyboard), the hub may not provide enough power for a Portable
Backup Drive. Try connecting to a USB port on the computer itself, or connect the
second USB plug (marked “Power only”) in to the hub also. As an alternative, you
can use an external power supply for the drive: 5V, minimum 1.5A, with tip
positive/outer ring negative. (Please call Clickfree customer care for more
information about obtaining an external power supply.)
• If you see a message telling you that “Clickfree™ Backup cannot start because you
do not have the required permissions. Please re-login to this computer as the
Administrator.”:
1. Log out.
2. Unplug the Clickfree Portable Backup Drive.
3. Log in again as Administrator.
4. Plug the Clickfree Portable Backup Drive in again.
The backup then starts automatically.
• Your computer settings may prevent Clickfree from running automatically because
“Autorun” is turned off.
To fix this problem, follow these steps. You only need to do this once, not every time
you use Clickfree.
♦ To turn on Autorun:
With the Portable Backup Drive connected to your computer:
1. Click the Start button on your computer, then click My Computer (WindowsXP/2000)
or Computer (Vista).
2. In the window that appears, find Clickfree_System or ClickFree_Storage.
3. Right-click either and select Explore.
4. Double-click FixMyClickFreeBackup.exe, and follow the on-screen instructions.
5. Unplug and re-connect your Portable Backup Drive. Backup should start automatically.