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Troubleshooting
If the printer locks up or prints labels incorrectly, cycle the power to
recalibrate label position. Once the power has been turned off, queued print
jobs must be sent to the printer again.
Label Jam
If a label jams in the peeler, disconnect power,open the peeler and remove
the jammed label. Make certain the peeler mechanism is clean and free of
debris before reloading media.
Caution! Do not attempt any further troubleshooting without first contact-
ing Cognitive Technical Support. Any tampering with the printer may cause
permanent damage and void the printer’s warranty.
Del Sol Peeler Specifications
2" printer with a peeler,media limitations:
Minimum media width: 0.75"
Maximum media width: 2.5"
4" printer with a peeler,media limitations:
Minimum media width: 1.00"
Maximum media width: 4.25"
To identify label parameters, use the HALT command defined in the Cognitive
Programmer’s Guide. If you are using a Windows print driver,use the Stop
After Label command or equivalent.For additional programming informa-
tion, see the Cognitive Programmer’s Guide or your print driver manual.
Contact Cognitive for all of your supply needs, including media and
cleaning pens.
www.cognitive.com
TEL 303-273-1400 TOLL FREE 800-525-2785 FAX 303-273-1414
691 Corporate Circle Golden, CO 80401
Peeler Guide
Applicable Models: DD2424, DT2424, DD42X4, DT42X4
100-204-01 Rev. B