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"Compaq.com - Compaq Presario Series Maintenance and Service Guide - Models: 1683, 1685, 1687, 1688, and 1690
United States June 27, 2004
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Maintenance & Service Guide for Presario 1600 Series
(Models 1683-1694)
| Home Page | Notice | Preface | Product Description | Troubleshooting |
Illustrated Parts Catalog |
Removal & Replacement Procedures | Specifications | Pin Assignments | Battery
Pack Operations
Troubleshooting
Contacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support:
● Product name
● Product serial number
● Purchase date
● Conditions under which the problem occurred
● Any error messages that have occurred
● Hardware configuration
● Type of printer connected
● Hardware/software being used
● Printed result of Computer Checkup (TEST)
● Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible
Shipping Preparation
To ship the computer, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not
exposed to electrical or magnetic fields while stored in transit.
2. Turn off the computer and external devices.
3. Disconnect the external devices from their power sources, then from the computer.
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