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ENWW Product Support 45
Product Support
The Product Support link connects you to a Web page that brings together a comprehensive
menu of support resources that business people need. From this Web page, you can accomplish
these tasks and more:
● Find a list of HP products at one site: computers, workstations, servers, storage devices,
printer, scanners, digital imaging, and mobile devices.
● Obtain technical support. Solve a problem; find information to set up, install, and configure
your product; discover and use a product; maintain your product; upgrade and migrate your
product software and driver; and recycle products or dispose of them correctly.
● Gain access to self-solve resources such as FAQs, user documentation, features and
specifications, and product-compatibility information.
● Collaborate with HP and with your peers through discussion groups, e-mail support, and
phone support.
● Use task-based navigation to identify the task area that you want to work on and quickly
discover related topics and tools.
In addition, you can find these features: hot topics, a subscription center, product rebate offers
and other announcements, and training and education opportunities.
Show Me How
The Show Me How link connects you to a Web page that provides step-by-step instructions for
performing specific tasks on your HP product. The following information is available:
● Clear jams
● Load trays
● Load special media
● Print both sides
● Supported paper
● More Help
You can also print these instructions from the Configure Device page on the Settings tab. For
more information, see “Using the menus on the Configure Device screen” on page 21.
My Service Provider and My Service Contract
The My Service Provider and the My Service Contract links appear only if they have been
created (and perhaps renamed) by the service provider in the Other Links screen on the
Settings tab. The link can then be clicked by any user to get information about the service
provider and the service contract. The information, which can be up to 50 characters long, is
stored in the permanent storage of the product.
When these links have been created, the appearance of the Other Links box changes to include
the new links, as shown in the following illustration.