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Chapter 3
14
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A message displays on your computer screen indicating your
printer cannot establish bidirectional communications with
your computer.
Before proceeding, verify that:
•
The printer software is installed correctly. For help, see
page 21.
•
The parallel or USB cable is securely attached to both the
printer and the personal computer.
•
The printer is plugged in and turned On.
•
If you are using Windows 98 or Windows 2000, your printer
port is set to an LPT
n
port for a parallel cable, or to a USB port
for a USB cable. To check your printer port and change it if
necessary:
1
From the
File
menu of your software application, select
Print
.
2
Check your printer port in the
Where
area.
3
If you need to change your printer port, uninstall and
then reinstall the printer software. Follow the
instructions on page 21, making sure to click
Cancel
on
an subsequent screens.
If you have a switch box or other device (such as a scanner or fax)
connected to the computer's parallel port, make sure it supports
bidirectional communication. You may need to disconnect your
printer from the switch box or other device and connect it directly
to your computer.
Printer ejects a blank page after appearing to print
•
Make sure you have removed the transparent tape covering
the bottom of the print cartridges. For help, see page 8.
•
Make sure your Compaq printer is set as the default printer.