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Chapter 3
16
Paper misfeeds or jams
Paper misfeeds or multiple sheets feed
Make sure:
•
You are using a paper recommended for inkjet printers.
•
You do not force the paper down into the printer when you
load it. Align the top of the paper with the paper alignment
guides on the paper support.
•
You do not load too much paper in the sheet feeder.
Depending on the thickness of your paper, the sheet feeder
can hold up to 100 sheets of paper.
•
The left paper guide does not cause the paper to bow in the
sheet feeder.
•
The printer is on a flat, level surface.
Printer has a paper jam
Try removing the paper from the sheet feeder. If the paper is
lodged too far into the printer and can’t be removed:
1
Press the Power button to turn the printer Off.
2
Pull firmly on the paper to remove it. If you cannot reach the
paper because it is too far into the printer, raise the front cover
and pull the paper out.
3
Close the front cover.
4
Press the Power button to turn the printer On.
5
Resend your document to print.
Printer does not feed envelopes or specialty papers
If regular paper feeds without problems, make sure:
•
You are loading the envelopes correctly. For help, see “Loading
specialty papers” on page 2.
•
You are using an envelope size supported by your printer, and
it is selected in Printer Properties.