Compaq 9500 Computer Monitor User Manual


 
Reference Guide A–3
Using the World Wide Web
Support services are available on the Internet through the Compaq Support Forum. You can
either browse the postings as a guest, or register as a user and submit your own questions.
Compaq responds to questions within one business day.
To access the Compaq Support Forum, go to the Compaq Web site at:
http://www.compaq.com
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to
call technical support. Have the following information available when you call:
The monitor
Monitor model number
Serial number for the monitor
Purchase date on invoice
Conditions under which the problem occurred
Error messages received
Hardware configuration
Hardware and software you are using
No sound from left
speaker.
Speaker audio cable is
disconnected.
Make sure the speaker
connection from the left-side
speaker is connected to the
rear of the right-side speaker.
Left speaker balance may
need to be adjusted.
Select the Speaker icon
located on your Windows
desktop and adjust the
left-right balance accordingly.
Monitor is
overheating.
There is not enough air space
to allow proper ventilation.
Leave at least 3 inches (76
mm) of ventilation space
around the monitor, and do
not place objects on top of the
monitor.
Problem Possible Cause Solution