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Troubleshooting 6-7
Troubleshooting Display (Monitor) Problems
Display
Symptom Problem Solution
Screen is blank and
monitor power light is
not lit.
Monitor power cable is not connected to
monitor or wall outlet.
Reconnect the monitor’s power plug on rear of
monitor and wall outlet.
Screen is blank.
Monitor is not turned on. Press the monitor’s
Power
button.
Monitor connector cable is not properly
connected to rear of Internet PC.
Inspect the monitor’s video connector for bent pins. If
bent pins do not exist, reconnect the monitor
connector cable on rear of Internet PC.
Screen saver is enabled. Press any key or move mouse to make screen
display.
Internet PC is in Sleep mode. This mode
is identified when the power status light
on the front of your Internet PC is not lit.
Press the
Power
button to wake your Internet PC.
If you are using a Flat-Panel Monitor
(available on select models), you may
need a Digital Video Interface and
connector.
Call a Compaq Authorized Service Provider. Refer to
your
Certificate of Warranty
for details.
Display fills only part of
the screen.
If you are using a Flat-Panel Monitor
(available on select models), your
resolution settings are not set properly.
1.
On the Taskbar, click
Start
and point to
Settings
.
2.
Click
Control Panel
.
3.
Double-click
Display
.
4.
Click the
Settings
tab.
5.
In the Display area, click the resolution slider for
the
Screen
and drag it to the right. Repeat this
step for the
Desktop
resolution slider. Increase
the resolutions to the maximum allowable.
6.
Click
OK
to accept the new settings.
Display is too faint.
Brightness and contrast controls are not
set properly.
Adjust the brightness and contrast controls on your
monitor.
Resolution cannot be
adjusted to desired
setting.
Windows does not detect display driver.
1.
On the Taskbar, click
Start
and point to
Settings
.
2.
Click
Control Panel
.
3.
Double-click the
System
G
icon.
4.
Click the
Device Manager
tab.
5.
Click the
µ next to Display Adapters and select
the installed display adapter.
6.
Click the
Remove
button, and click
OK
.
7.
Restart your Internet PC, and let Windows detect
the display driver.