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6-8 Troubleshooting
Troubleshooting Fax Modem Problems
Fax Modem
Symptom Problem Solution
Cannot send or receive
faxes.
Fax modem is not connected properly. Reconnect the fax modem, verifying the following
connections: Telephone Line to Telephone (for
external phone sets) and Telephone Line to Wall
Jack (from Internet PC to wall).
Connection has failed.
Ten-digit phone number is not properly
entered or number being dialed is not a
fax number.
Verify whether mandatory area code is included in
number being dialed or correct fax number is
being dialed.
Internet PC is turned off or third-party
program is closed.
Some third-party fax software can only be used to
receive faxes when the program is open.
Fax modem has failed. Call a Compaq Authorized Service Provider. Refer
to your
Certificate of Warranty
for details.
Fax starts to send but quits
before the transmission is
complete.
Line connection failure. Redial the fax number to resend the fax.
Call waiting enabled on line. Refer to third-party software for instructions on
how to disable call waiting, or contact your local
telephone company.
Third-party fax software does not detect
the fax modem driver.
Verify that correct fax modem speed and COM port
are selected.
1.
Click
Start
and point to
Settings
.
2.
Click
Control Panel
and double-click
Modems
.
3.
Windows will detect the modem you have
installed. Click the
Properties
button.
4.
Verify that the correct modem port is set and
the maximum speed of your modem is
selected. Reset these settings if necessary,
and click
OK
.
5.
Close the Control Panel window.
Third-party fax software is conflicting
with another program.
Close all programs except the fax software, and
redial the fax number.
The receiver for another telephone on
the same line was picked up.
Verify that all telephone handsets on the same line
are on the receiver.
Fax machine where call is being placed
has run out of paper.
Call location where the fax is being sent, and ask
if the fax machine has paper.
Internet PC needs repair. Call a Compaq Authorized Service Provider. Refer
to your
Certificate of Warranty
for details.