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6-10 Troubleshooting
Troubleshooting Internet Access Problems
Internet
Symptom Problem Solution
Cannot connect to the
Internet.
Internet Service Provider (ISP) account
is not set up properly.
Verify Internet settings, or contact your ISP for
assistance.
Modem is not set up properly. Reconnect the modem, verifying the following
connections: Telephone Line to Telephone
(for external phone sets) and Telephone Line to Wall
Jack (from Internet PC to wall).
Web browser is not set up properly. Verify that your Web browser is installed and set up
to work with your ISP.
Internet keyboard failed. Call a Compaq Authorized Service Provider. Refer to
your
Certificate of Warranty
for details.
Cannot automatically
launch Internet programs.
You must log in to your ISP before
some programs will start.
Log in to your ISP and launch your desired program.
Cannot use the Internet
because the fax modem is
busy or no dial tone found.
Telephone or modem line connections
are not connected properly.
Reconnect the modem, verifying the following
connections:Telephone Line to Telephone (for
external phone sets) and Telephone Line to Wall Jack
(from Internet PC to wall).
If no dial tone is found, another
telephone handset on the same line is
not on the receiver.
Verify that all telephone handsets on the same line
are on the receiver.
Messages have not been cleared from
answering service.
If you use an answering service that modifies your
telephone’s dial tone to inform you of messages,
clear all messages and try your call again.
Internet takes too long to
download Web sites.
Modem is not set up properly. Verify that correct modem speed and COM port are
selected.
1.
Click
Start
and point to
Settings
.
2.
Click
Control Panel
and double-click
Modems
.
3.
Windows will detect the modem you have
installed. Click the
Properties
button.
4.
Verify that the correct modem port is set and the
maximum speed of your modem is selected.
Reset these settings if necessary, and click
OK
.
5.
Close the Control Panel window.
For Compaq.Net
technical support,
dial (toll free) 1-888-874-4468
For Compaq.Net
billing support
, dial (toll free) 1-888-629-6920
When connecting to Compaq.Net with the 1-888 number, you will be billed a fee per minute.