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Troubleshooting 6-9
Troubleshooting Game Problems
Troubleshooting Hard Drive Problems
Games
Symptom Problem Solution
Game crashes frequently.
Minimum hardware or software
requirements set by game
manufacturer have not been met.
Review the game documentation or packaging for
minimum requirements.
Game was not set up properly when
installed.
Reinstall the program, noting any settings and
default selections that pertain to your Internet PC,
and restart the game.
Graphic distortion or blank
screen exists during game’s
introduction.
Incorrect version of game. Contact game manufacturer for updated version of
game.
Hard Drive
Symptom Problem Solution
Internet PC seems to have
locked up.
Program in use has stopped responding
to commands.
Attempt a normal Windows shutdown. If this fails,
restart your Internet PC by pressing the
Reset
button for 4 or more seconds to power it off. To
restart your Internet PC, press the
Reset
button
again.
Hard drive error message is
displayed.
Part of hard drive has failed. Run the Windows Maintenance Wizard to repair
the drive.
Hard drive fault protection
error message is displayed.
Part of hard drive has potential to fail or
could already have failed.
Call a Compaq Authorized Service Provider. Refer
to your
Certificate of Warranty
for details.