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6-14 Troubleshooting
Troubleshooting Printer Problems
(see your printer manual for additional Information)
Printer
Symptom Problem Solution
Printer prints only in red or
colors other than black.
Printer cartridge is out of black ink. Replace the printer cartridge.
`
CAUTION:
Do not attempt to install your
printer cartridge by moving the printer
carriage manually.
1.
On the Windows taskbar, click
Start
.
2.
Click
Programs
.
3.
Select the printer model you have installed on
your PC.
4.
Select the
Cartridges
tab.
5.
In the Cartridge pull-down menu, choose the
cartridge you want to install.
6.
In the Action pull-down menu, select the action
you want.
7.
Click
Install/Reinstall Cartridge.
The
cartridge carriage moves to the loading
position in the middle of the printer.
8.
Lift the printer access door.
9.
Remove the old cartridge if necessary and
install the new cartridge.
10.
Close the printer access door.
11.
Click
Continue
.
Printer seems to be printing,
but no characters appear on
the paper.
The print cartridge may be out of ink. Replace the cartridge by following the directions
in the preceding box.
Print cartridge nozzle may be blocked. Be sure the tape covering the nozzle of the print
cartridge has been removed.