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Troubleshooting 6-13
Internet PC will not
start.
System files may have been damaged. You
will need to insert a start-up disk or
Windows Start-up disk to restart your
Internet PC.
1.
Insert a start-up disk in the diskette drive.
2.
Restart your Internet PC.
3.
At the
A:\
prompt, type
SYS C:
and press the
Enter
key. The following message will be
displayed: SYSTEM TRANSFERRED. This task will
restore the system files to your hard drive.
4.
Restart your Internet PC.
If this task does not restart your Internet PC, call a
Compaq Authorized Service Provider. Refer to your
Certificate of Warranty
for details.
Wrong memory modules were used in
upgrade, or memory modules were
installed in the wrong location.
Verify the installation of memory modules by calling
a Compaq Authorized Service Provider. Refer to your
Certificate of Warranty
for details.
Hard drive has been damaged. Call a Compaq Authorized Service Provider. Refer to
your
Certificate of Warranty
for details.
“Illegal Operation has
Occurred” error
message is displayed.
Program being used is not Microsoft-
certified for Windows.
Verify that program is certified by Microsoft
(see program packaging for this information).
Configuration files are corrupt. If possible, save all data, close all programs, and
restart your Internet PC. If the error message returns
you may need to back up your personal data and
use the QuickRestore utility. See
the
Reference
Guide
for details.
a
WARNING:
QuickRestore
reformats your hard drive; all files
will be lost.
“Non-system disk or
disk error” message is
displayed.
A diskette that does not contain system
files needed to start your Internet PC has
been inserted in drive.
When drive activity stops, remove the diskette and
press the spacebar. Your Internet PC will start up.
Disk error has occurred. Restart your Internet PC by pressing the Start/Reset
button. If the error returns, see the next problem
“System files have been damaged.”
System files have been damaged.
1.
Insert a start-up disk in the diskette drive.
2.
Restart your Internet PC.
3.
At the
A:\
prompt, type
SYS C:
and press the
Enter
key. The following message will be
displayed: SYSTEM TRANSFERRED. This task will
restore the system files to your hard drive.
4.
Restart your Internet PC.
Hard drive has failed. Call a Compaq Authorized Service Provider. Refer to
your
Certificate of Warranty
for details.
Power