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Troubleshooting 6-11
Troubleshooting Keyboard and Scroll Mouse Problems
Keyboard and Scroll Mouse
Symptom Problem Solution
Keyboard commands
and typing are not
recognized by Internet
PC.
Keyboard connector is not properly
connected.
1.
Shut down your Internet PC using your mouse.
2.
On the Taskbar, click
Start
.
3.
Click
Shut Down...
4.
Select the
Shut down
option and click
OK
.
5.
After the shutdown is complete, reconnect the
keyboard connector on the rear of your Internet
PC and restart the computer.
Program in use has stopped responding to
commands.
Shut down your Internet PC using your mouse. Refer
to the problem “Keyboard connector is not properly
connected.”
Keyboard needs repair. Call a Compaq Authorized Service Provider. Refer to
your
Certificate of Warranty
for details.
Mouse does not
respond to movement
or is too slow.
Mouse connector is not properly
connected.
Shut down your Internet PC using your keyboard.
1.
Press the
Ctrl
and
Esc
keys simultaneously.
2.
From the Windows Start menu, use the arrow
keys to select
Shut Down...
, and press
Enter
.
3.
Select the
Shut down
option (you may need to
use the arrow keys to select it).
4.
Click
OK
.
After the shutdown is complete, reconnect the
mouse connector on the rear of your Internet PC and
restart the computer.
Mouse roller ball is dirty. Remove roller ball cover from bottom of mouse and
clean with mouse cleaning kit available in most
computer stores.
Program in use has stopped responding to
commands.
Shut down your Internet PC using your keyboard.
Refer to the problem “Mouse connector is not
properly connected” for details on how to shut down
using your keyboard.
Mouse will only move
vertically or
horizontally.
Mouse roller ball is dirty. Remove roller ball cover from bottom of mouse and
clean with mouse cleaning kit available in most
computer stores.
Mouse needs repair. Replace mouse. Call a Compaq Authorized Service
Provider. See your
Certificate of Warranty
for details.