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QUICKSPECS
8 DA-10242-02-009 — 11.15.2000
Compaq StorageWorks
Enterprise Backup Solution
SERVICE & SUPPORT, CAREPAQ AND WARRANTY
INFORMATION
Software Product Services
• Standalone telephone support
• Rights to new license version
• Media and documentation updates
Hardware Product Services
• Installation services
• On-site maintenance (includes warranty support)
• Response time upgrades during the warranty period
• Post-warranty coverage
• RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information, please refer to the URLs listed below:
http://www.compaq.com/services/hardware/hw_installation.html
http://www.compaq.com/services/hardware/hw_maintenance.html
Note: These Web sites are available in English only.
Warranty Upgrade Options
• Response - Upgrade on-site response from next business day to same day 4 hours
• Coverage - Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
• Duration - Select duration of coverage for a period of 1, 3, or 5 years
CarePAQ Information
Sample part numbers:
• FM-**XHW-36, 3 year, uplift to 5 x 9, Next Day Response
• FM-**4HR-36, 3 year, uplift to 5 x 9, 4-hour Response
• FM-**724-36, 3 year, uplift to 7 x 24, 4-hour Response
** represents a two digit product specific code
• CarePAQ is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of
coverage.
• CarePAQ is not available for less than the product’s warranty duration.
• CarePAQ is available for sale anytime during the warranty period for most products, but the commencement date
will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be
required.
• CarePAQ services are prepaid.
For additional CarePAQ (hardware & software) information, as well as orderable part numbers, please refer to the
URL listed below:
http://www.compaq.com/services/carepaq/index.html
Note: This Web site is available in English only.
Components
The following brick level options/components do not have individual CarePAQs. These items will be included in
product CarePAQs into which they are installed.
Disk Drives Tape Drives CD/DVD ROM SCSI Hubs in SBBs Adapters
Bus Converters Backplane RAID
Controllers
Power Supplies Cabling Fans
Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. In Canada,
consult the Product Information Centre at 1-888-88-COMPAQ.